Skip to main content

Hospitality Casegoods & Upholstery Limited Warranty

Bernhardt Hospitality (Company) will repair or replace, at its discretion and without charge to the original purchaser, any product or part thereof which fails as the result of defects in material and workmanship, given normal use and care. This limited warranty shall only apply to products sold through the Company and does not include product sold through Bernhardt Residential or Bernhardt Design.

Subject to the limitations for Natural Materials and Fabrics/Leathers/Upholstery Materials noted below, the following warranty time periods apply from the date of shipment.

(a) Casegoods - two (2) years
(b) Upholstered Seating - four (4) years
(c) Task/Dining/Barstool Seating - two (2) years

Natural Materials
Certain products of the Company are made with a variety of materials found in nature. These include, but are not limited to, various wood and plant species, stones and minerals, shells, and certain animal by-products. The Company warrants such materials to be free from defects in material and workmanship for a period of one (1) year from date of shipment. However, certain changes in these materials over time are expected and are not considered defects and are not covered by the limited warranty. For example, Differences in grain character and color are naturally occurring variations and are not considered defects. Highly figured veneers are taken from areas of the tree that grow in different directions. This natural characteristic of the veneer causes tension and pulls the fiber of the wood, which can result in hairline cracks over time and are not considered defects. Natural color changes, variations, or movement in lumber or veneer products, and exposure to extreme temperature changes and/or direct sunlight, may cause color and/or surface changes which are not considered defects.

Differences in grain character and color are naturally occurring variations and are not considered defects.

Highly figured veneers are taken from areas of the tree that grow in different directions. This natural characteristic
of the veneer causes tension and pulls the fiber of the wood, which can result in hairline cracks over time and are
not considered defects.

Natural color changes, variations, or movement in lumber or veneer products, and exposure to extreme
temperature changes and/or direct sunlight, may cause color and/or surface changes which are not considered
defects.

Fabrics/Leathers/Upholstery Materials
Certain products of the Company contain components that include fabrics, leathers, cushions, and other filling materials. The Company warrants such components to be free from defects in material and workmanship for a period of one (1) year from date of shipment. However, the following are certain exceptions to this warranty:

Wrinkles, scratches, insect bites, healed scars and other natural markings or color variations that occur in certain leathers are natural and are not considered defects.

Exposure to extreme temperature changes and/or direct sunlight, may cause color and/or surface changes that are not considered defects.

Some fabrics are washed to achieve a more relaxed appearance and softer feel. Wrinkling, puckering, and shade variations are natural results of washing and should not be considered defects.

Finishes
Finishes which have been properly maintained and cleaned per the product’s instructions are warranted against peeling, cracking, or blistering for one (1) year from the date of initial shipment. Scratches, chips, or abrasions resulting from use are not covered by this warranty. Normal fading or stains resulting from spills are not covered by this warranty.

 

This warranty does not cover misuse or abuse of product, including prolonged exposure to moisture, damages resulting from user modification or alteration, attachments to a product, dramatic temperature changes or humidity extremes, exposure to unusual conditions, improper cleaning materials or damages incurred by contact with other products. The Company is not responsible for fit and appearance issues resulting from inconsistent building conditions such as unleveled floors, weak walls, and varying room dimensions. Any claims for defective merchandise must be submitted in writing to Bernhardt Hospitality at the address below.

 

WARRANTY LIMITATIONS AND EXCLUSIONS

ANY AND ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY ON THIS PRODUCT, AND ON THE PARTICULAR PORTION OR PART OF THE PRODUCT IN QUESTION. THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, ORAL OR WRITTEN, EXPRESSED, OR IMPLIED. IN NO EVENT WILL THE COMPANY BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT.

Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages or provide other specific legal rights, so the above limitation may not apply to you.

BERNHARDT HOSPITALITY
P.O. BOX 740
LENOIR, NC 28645

EFFECTIVE 7/1/2021